Am I Abbey? No, not really....
My debit card expired on 30th June. I still haven't had a replacement.
I've made umpteen calls to the Abbey over the past month chasing it up and have had various excuses offered to me - its been couriered (twice) to my old address, its caught up in the postal strike, its in the post, it will be with you tomorrow, ooh we had a load of cards that just disappeared and we don't know where they all went (that one fills you with confidence, doesn't it?).
With the realisation that a month had passed, I rang the Complaints department and found out that the last time they'd got any record of a card being issued to me was 4th July. So, in a nutshell, every Abbey member of staff that I've spoken to since that date (and there have been a few) have lied to me.
Its one thing to assume basic incompetence, but you really don't expect to be lied to, at least not more than once. What gets me is the chap I spoke to yesterday who said that there was a card issued to me a few days ago and he could promise me faithfully that it would be with me today. I'm assuming that there's no way that Abbey can tell just who spoke to me, or they wouldn't dare to lie so barefacedly.
I've been putting off the obvious course of closing the account - its the household account so there's a fugg load of direct debits set up. I know that if you shift accounts, the new bank often offers to shift them for you, but when Doug tried that they fugged up almightily and we nearly ended up having a bounced mortgage payment.
Anyway, enough moans, I just wanted a big rant. Another big rant, if you count the one to the complaints dept at the Abbey....
3 Comments:
I suggest penning a letter with the statement: 'It is easier for a camel to go through the eye of a needle than it is for a rich man to enter the Kingdom of Heaven'.
Annoyed my mate's bank manager no end!
I trust you will be sending them a bill for your time...
I wrote a very cross letter to HSBC after a spectacular fuckup involving replacement cards.
My account is still in York, because HSBC in the 21st century are unable to move the account-holding branch to London. This would require Advanced Magicke that they do not have.
So, despite specific requests to NOT SEND MY NEW CARD TO YORK they sent it to York. And then to London. By which time I had travelled to York to collect it.
(Of course, it is impossible to speak to a specific branch to determine if one's card is there or not. The closest I could get to Parliament Street was Mumbai.)
When the thing eventually turned up, it still had my previous surname on it.
I put pen to paper and spat pins with such eloquence that I received a three-page grovelling reply and £100 of goodwill. Tremendous fun.
Post a Comment
<< Home